Shipping & Refund Policy
Shipping
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Depending on the product in which you ordered, there are different shipping times, orders will be processed within 2-3 business days and when they are sent out, you will receive an e-mail indicating that they have been sent. You will also be told around when to expect your purchase in the mail.
If you wish to find out what the shipping is for a certain product, please send me an e-mail at mdnterprise@gmail.com with the product name and asking about the shipping time. Also, if you are OUTSIDE of the USA, please contacted me (info@hideoutmdn.com) to make sure that I can send you the product that you are interested in. Not everything is able to be shipped to every country and that is why I request people to contact me prior to ordering to make sure that I can ship the product they are interested in to their country.
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Refund Policy
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Returns
15 days from the time of receiving product is when eligible for refund or return. If more than 15 days have gone by since you received your product, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food or flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mdnterprise@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mdnterprise@gmail.com and send your item to:
MDNterprise Hideout
Attn: Matt Nordsell
6096 White Drive
Prior Lake, MN 55372
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
MDNterprise Hideout
Attn: Matt Nordsell
6096 White Drive
Prior Lake, MN 55372
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.